Client Operations
Entrust the support of your users and IT devices to our experts.
Increase your IT efficiency with the help of our experts
Our company provides outstanding client operations support to ensure that our clients’ IT systems run smoothly at all times. Our expert team stays up-to-date with the latest technologies and offers efficient solutions for every challenge. Client operations include hardware and software support, system monitoring, and maintenance, all handled by dedicated staff.
Thanks to our flexible services, we can fully meet the unique needs of our partners. Sigma Informatika Kft. aims to provide a secure and stable IT environment for its clients.
Expert Staff
Highly trained and experienced professionals ready to respond quickly and creatively to your changing needs.
Controlled Costs
Enjoy predictable, budget-friendly costs tailored to your financial plan.
Comprehensive System Support
Desktop Support
Second-level support for issues requiring on-site attention. Our desktop support team assists when problems cannot be resolved remotely, typically after being escalated from the Service Desk. Availability varies depending on the system and is generally aligned with working hours. Support can be provided continuously, through regular on-site visits, or via remote monitoring tools.
Through our flat-rate system monitoring services, we ensure complete IT system operation, including maintenance, monitoring, replacement of devices, setup of new configurations, and both hardware and software support. Depending on the package, we provide full coverage across all areas of IT. Highly skilled and experienced staff, combined with controlled and predictable costs, provide a significant advantage.
IT Consulting
Our consulting services assess your company’s IT situation, identifying strengths and weaknesses. This may cover individual system segments or provide a complete overview of your IT operations. Beyond technical assessments, we gather information from key organizational stakeholders through personal consultations. We design the IT strategy and product mix that best fits your company, presenting it personally and customizing it as needed, potentially in multiple phases. This ensures the design and implementation of an IT environment that fully supports your operations.
Service Desk
The Service Desk provides the first line of continuous support for your employees. It receives requests via phone, email, or other agreed channels and is always available during the agreed period. The Service Desk monitors incidents to ensure they are resolved as quickly as possible. You can also track the progress of issue resolution and review previous requests. Remote monitoring tools are often used to provide immediate assistance.
System Administration
Beyond user support and client devices, a stable network is essential for all IT-based work, whether on-site, remote, or mobile. A reliable server infrastructure, whether on-premises or cloud-based, is also required. Our skilled professionals ensure the coordinated operation of all necessary backend systems to maintain uninterrupted work, supporting Windows or Linux environments, physical or virtual. Our services range from the administration of individual systems to the management of the entire IT environment.